delivery & returns

Shipping Policy

Once your product has been made and is ready to be dispatched I will be in-touch to let you know your order is ready to be shipped.

The estimated delivery within the United Kingdom is 3-5 business days,

I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Return & Exchange Policy

Please contact me if you have any problems with your order and I will try to resolve any problems you may have with your order. If the problem can not be resolved I will gladly accept returns and exchanges, please contact me within 14 days of delivery.

Return items back within 30 days of delivery.

I can not accept cancellations on orders once they have been as materials will be ordered immediately to create your product. 
The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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